• Job Title: Spring Tournament Operations Intern
• Entity: The Ripken Experience - Pigeon Forge
• Reports To: Event Coordinator
• Pay Rate: $10-13/hr.
• Location (City, State): Pigeon Forge, TN
• Anticipated Start Date; February 2027
• End Date (if applicable/optional): May 2027

Position Summary:

As a successful Intern, you will be responsible for assisting with operations during our spring events at the Ripken Experience in Pigeon Forge, TN. This is a paid internship that gives you the opportunity to earn college credit.

Key Responsibilities:

• Work directly under the Event Coordinator in assisting him/her with rosters, welcome packets, and paperwork before each tournament and for softball spring training
• Serve as a tournament official, maintaining a working knowledge of rules and procedures, announcing games and operating scoreboards
• Serve as a customer service representative to the coaches. Answer questions as they pertain to their tournament
• Work directly with front office personnel to successfully execute all tournaments
• Perform basic grounds crew duties such as field work and filling water coolers
• Execute basic cleaning duties which include but are not limited to, sweeping, mopping, cleaning & stocking restrooms, cleaning windows and picking up trash
• Assist Food and Beverage and Retail Managers as needed. Responsibilities include, but are not limited to, cashier, grill, restocking retail floor
• Always convey and maintain a high level of professionalism while providing extraordinary external and internal customer service
• Absorb training and demonstrate the initiative, desire, and drive to help uphold the values established by the Ripken name and brand
• Work with staff to achieve objectives effectively and efficiently while providing a once-in-a-lifetime experience for participants

Qualifications:

• Bachelor’s Degree or working towards Bachelor’s Degree in related field
• Computer skills, particularly in Excel and Word
• Excellent verbal and written communication skills
• Strong work ethic
• Team player who is willing and able to listen and learn
• Ability and commitment to work long hours, including weekends, depending on business needs

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